Frequently Asked Questions

How do I wash my glassware?

Please see the instructions on our care card included with your purchase, for how to look after your glassware.

We recommend that you hand-wash your glassware one piece at a time in moderately hot water using a mild detergent. Use a soft cleaning cloth – do not use scouring pads or abrasive cleansers.

After washing in detergent, rinse your glass well in clean water then hand dry with a soft lint-free cloth. For that extra shine, rinse the glasses in hot water containing a few drops of vinegar - drain and dry with a soft, lint-free cloth. We recommend you use our Nouvelle Glass polishing cloth which is available to buy when you purchase your glassware.

The rims are naturally the weakest part of stemware, so do not place glasses upside down on the draining rack or when storing them. When hand drying, hold the glass by the bowl but refrain from twisting the stem and the bowl in opposite directions as this can cause the stem to snap.

To prevent cracking or breakage caused by extreme temperature variations, do not pour cold liquids into the glass that has just been washed in hot water. Likewise, allow the chilled glass to reach room temperature before immersing in hot water.

Is it dishwasher safe?

While our Nouvelle glasses are dishwasher safe, we recommend that you hand-wash your glassware one piece at a time in moderately hot water using a mild detergent. Use a soft cleaning cloth – do not use scouring pads or abrasive cleansers. Please see the instructions on our care card included with your purchase, for how to look after your glassware.

Help! My order has arrived broken.

It's of the utmost important to us that your goods arrive safely and in as-new condition. However we understand glassware can be fragile in transit. Please inspect the condition of your glassware upon receipt. In the unfortunate circumstance you receive an item that is defective, damaged or broken, we ask you to please photograph the broken item and the packaging, as soon as possible. Please email these images, along with your order number, to info@nouvelleglass.com.

We ask you to email:

  1. A Clear overall image of the glassware that is broken.
  2. Close up of the part that is broken
  3. Clear photo encapsulating both the break and the personalisation on the glassware. 4. A clear photo of the packaging.

Once your email has been received we will investigate this and contact you within 7 days of receipt to ask any further questions or to arrange a replacement. It is against the law to post broken glass - please do not send this back to us. We ask that you kindly dispose of it safely.

For more information, please see our Returns Policy.

Can I bulk-order a larger quantity of custom glassware?

Yes! We can create custom designed glasses for any occasion. Elevate your business event to impress delegates and shareholders with branded glassware featuring your company logo. Wedding couples choose to surprise their bridesmaids or groomsmen with the perfect gift to say thank you for being an integral part of their wedding day. We can provide bespoke glassware for any occasion from birthdays to weddings, bridal parties, anniversaries, christenings, graduations, retirements, housewarmings, retirement parties, business and corporate events, and more. Contact us today to discuss your plans and ideas for bespoke gifts and we'll gladly provide you with a detailed quote.

Looking to purchase a bulk order? contact: sales@nouvelleglass.com.

Help! How do I cancel or return my item?

Unfortunately we're unable to offer returns or exchanges if you change your mind, as our glassware is personalised for you or your recipient and is unable to be re-sold.

If you have received an item with a personalisation by Nouvelle Glass made in error, your item must be in the same condition that you received it, and in its original packaging. You’ll also need to present us with your receipt or proof of purchase and order number.

To contact us about a return, email us at info@nouvelleglass.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

What shipping carriers do you use?

We choose to ship our orders using Australia Post. It's a registered freight service where you can track your order easily, using the shipping code sent by email after your purchase. We ship from Sydney, Australia and we can send your order Australia-wide or Internationally. We also accept shipments to PO Boxes and Parcel Lockers.

How do I track my order?

Our shipping carrier Australia Post provide a registered freight service where you can track your order easily, using the tracking number sent by email after your purchase is authorised, packed, and is ready to ship.

Help! I've changed my mind.

Unfortunately we're unable to offer returns or exchanges if you change your mind, as our glassware is personalised for you or your recipient and is unable to be re-sold.

How long will my order take?

We ship from Sydney, Australia and we can send your order Australia-wide or Internationally.  For Shipping Time and Rates in Australia and Internationally please see our Shipping Policy.  Delivery times are estimates and commence the date of shipment, rather than the date of order. Delivery times are to be used as a guide only. Weather delays and other unforeseen circumstances may impact delivery time.

Do you offer FREE shipping?

Yes we do. We ship from Sydney, Australia and free shipping is available for orders Australia-wide.  For all shipping related questions, please see our Shipping Policy.

Do you deliver to PO Boxes or Parcel Lockers?

Yes, we accept shipments to PO Boxes and Parcel Lockers.

 Can I place a Corporate order for a large quantity?

Yes! We can create custom designed glasses for any occasion. Elevate your business event to impress delegates and shareholders with branded glassware featuring your company logo.  Contact us today to discuss your plans and ideas for bespoke gifts and we'll gladly provide you with a detailed quote. Contact: sales@nouvelleglass.com.

Can I place an order for a large quantity for a Wedding or Event?

Yes! We can create custom designed glasses for any occasion. Wedding couples often choose to surprise their guests with the perfect gift to say thank you for being an integral part of their wedding day.  Contact us today to discuss your plans and ideas for bespoke gifts and we'll gladly provide you with a detailed quote. Contact: sales@nouvelleglass.com.